Frequently Asked Questions – Rocket Host
Website Development
What types of websites do you build?
We build business websites, eCommerce stores, blogs, portfolios, landing pages, and custom web applications based on your needs. See them here.
How long does it take to build a website?
Most websites take between 1 to 4 weeks to build, depending on features, pages, and revisions.
Can I update my website after it’s built?
Yes! We build user-friendly websites that allow you to make changes easily—or we can manage it for you.
Do you offer mobile-responsive websites?
Absolutely! Every website we design is optimized for mobile, tablet, and desktop devices.
Can you redesign my current website?
Yes, we can revamp outdated websites to make them modern, responsive, and user-friendly.
Do you offer domain registration and hosting?
Yes, we provide both domain registration and secure web hosting for all our clients.
Can you build an online store for me?
Yes, we develop secure, fast, and scalable eCommerce websites using platforms like WooCommerce and Shopify.
Will I be able to manage products myself?
Definitely! You’ll have a dashboard to add, edit, and manage products easily.
Can I choose my website’s layout or colors?
Yes, we involve you in the design process and offer multiple design options based on your preferences.
Will my website be mobile-friendly?
Yes, all websites we build are fully responsive, ensuring a seamless experience across desktops, tablets, and smartphones.
Can I get free professional email addresses?
Yes, Rocket Host sets up domain-branded email addresses like yourname@yourcompany.com for professional communication.
Can I make changes to my website after it’s launched?
Yes, we provide you with tools to make updates and edits yourself. We also offer ongoing support if you need assistance.
Hosting Service
Is your hosting service secure?
Definitely! Our servers have SSL certificates, malware protection, and daily backups for your website’s safety.
Can I transfer my existing website to your hosting?
Yes, we can help you migrate your site to Rocket Host with minimal or no downtime.
Do you have hosting plans for small businesses?
We offer flexible hosting packages tailored for startups, small businesses, and large enterprises.
Where are your hosting servers located?
Our servers are globally distributed for fast performance, with local options in Kenya and East Africa.
What’s the uptime guarantee for Rocket Host?
Rocket Host offers 99.9% uptime on all hosting plans, ensuring your website stays online consistently.
Does Rocket Host offer website backups?
Yes, we provide daily and weekly backup options to safeguard your data in case of errors or hacks.
Can Rocket Host fix a hacked website?
Yes, we offer website recovery and security clean-up services if your site is compromised.
Do you offer website maintenance services?
Yes, our monthly maintenance plans cover updates, backups, security scans, and technical support.
Can I host multiple websites with Rocket Host?
Yes, our hosting plans allow you to host multiple websites with resources allocated per your plan.
Can I upgrade or downgrade my hosting plan?
Yes, you can easily change your hosting plan as your business needs evolve.
Is Rocket Host compatible with WordPress and other CMS platforms?
Yes, our hosting is optimized for WordPress, Joomla, Drupal, and more.
Can I migrate my website to Rocket Host?
Yes! We offer seamless website migration with no downtime or data loss.
SEO and Marketing
What is SEO and why do I need it?
SEO (Search Engine Optimization) improves your website’s visibility on Google, helping you get more organic traffic and customers.
How long does SEO take to show results?
SEO is gradual; most clients see improvements between 3–6 months, depending on industry competitiveness and strategy quality.
Do you offer local SEO for Kenyan businesses?
Yes, we specialize in local SEO to help businesses rank on Google Maps and for “near me” searches.
Will you provide SEO reports?
Yes, we offer monthly reports showing rankings, traffic, and performance improvements.
Can you help with Google Business Profile optimization?
Yes! We fully optimize and manage your Google Business Profile to boost local search visibility.
Do you offer ad management services?
Absolutely! We manage paid ad campaigns on Facebook, Instagram, and Google Ads.
Can you grow my social media followers and engagement?
Yes, we use organic and paid strategies to grow your audience and boost engagement.
Do you offer email marketing services?
Yes, we set up and manage professional email campaigns to nurture leads and retain customers.
Can you help me understand SEO and digital marketing?
Yes! We offer easy-to-understand guidance and training to empower your business growth locally and globally.
Do you offer programmatic advertising?
Yes, we automate ad buying in real-time to maximize impact and minimize waste.
Can you help my website rank higher on Google?
Definitely! We provide tailored SEO services to improve your search rankings over time.
Can my website support multiple languages?
Yes, Rocket Host builds multilingual websites with language switchers and proper SEO tags.
Payments and Support
How do I pay for Rocket Host services?
We accept secure payments via M-Pesa, bank transfers, PayPal, and all major credit/debit cards.
Is your support available 24/7?
We offer 24/7 ticket-based support and live support during business hours (GMT+3).
Do you sign contracts or agreements?
Yes, for transparency and clarity, we provide service agreements that outline scope and timelines.
Can I cancel services anytime?
Yes, services can be cancelled anytime. For monthly services, a 7-day notice is recommended.
Do you offer refunds if I cancel?
We provide a 30-day money-back guarantee on hosting plans. Custom projects are non-refundable.
Are there any hidden fees with your services?
No hidden fees. We clearly state any additional costs beforehand.
What if I miss a payment?
We send reminders before due dates; unpaid services may be temporarily paused until payment is made.
Will I have a dedicated account manager?
Yes, premium clients get dedicated account managers for personalized support and project oversight.
Do you offer free trials?
Currently we don’t have free trials, but we offer a 30-day money-back guarantee.
How can I contact Rocket Host for support?
You can reach us by email, phone, WhatsApp, or via 24/7 support ticket system on our website.
Advanced & Custom Features
Can I request custom features on my site?
Absolutely! From booking systems to live chat and payment gateways, we build custom solutions.
Do you use AI in your services?
Yes, we integrate AI tools for SEO, content optimization, design personalization, and chatbots.
Can my website include AI features like chatbots or smart recommendations?
Yes, AI-powered chatbots and personalized product recommendations can enhance user experience.
Do you support Progressive Web Apps (PWAs)?
Yes, we offer support for PWAs which provide an app-like experience on the web.
Can my website integrate with Internet of Things (IoT) devices?
Yes, we provide integrations with IoT platforms for smart functionality and automation.
Can my website have a custom booking or calendar system?
Yes, custom booking or calendar systems can be integrated or developed to fit your needs.
Is it possible to get a customer login or member area on my website?
Yes, we build secure member-only areas or customer dashboards tailored to your business.
Do you offer ongoing website maintenance?
Yes, our ongoing maintenance plans include updates, backups, and security checks.
Will my website be future-proofed?
We build scalable websites using latest technologies to ensure long-term growth and adaptability.
Do you provide website audits and SEO performance reports?
Yes, we provide detailed audits and SEO reports to guide your website improvement strategies.